Returns

If the item/s you have ordered do not fit, or you have simply changed your mind, you may return the item/s within 60 days of receiving it. Items MUST be unworn and unwashed, with tags still attachedPlease do not crush item in packaging when sending back.


There are no returns on SALE or Buy 1 Get 1 Free items.

To process your return, please print and fill out this form: DOWNLOAD PDF 

Then send your return (along with the filled out form) to:
Cleo The Hurricane Returns
1534 N Moorpark Rd
#331
Thousand Oaks CA 91360
USA

Upon receipt, you will be allocated store credit for the purchase price for you to place your new order.

Unfortunately we do not offer any refunds, unless the item you purchased is unavailable. 

Returns will be processed within 5 business days after the item has been received. You will receive an email once your gift card has been issued. Any refunds must be issued on the original form of payment. A gift card will be issued if the card is no longer active. 

Exchanges

We do not offer exchanges. If you'd like to purchase another size or style, please place a new order.


Faulty Items

We try our best to create the highest quality, most rockin' products available and pride ourselves on quality control, with customer satisfaction as our number 1 priority! However if you do receive a faulty item, please email info@cleothehurricane.com and we will do our best to turn that frown upside down and get you rockin' your Cleo gear once again.

DVDs

Refunds and exchanges are only allowed if there is a fault in the product including technical problems with the DVD. An email needs to be sent to info@cleothehurricane.com stating the fault of the item. The the issue cannot be rectified, a replacement DVD will be shipped out to your address.

Digital Downloads

All sales are FINAL and all charges from those sales are non-refundable. We have a NO REFUND POLICY with digital downloads. Before you click purchase on the final confirmation page, make sure that what you're about to order is correct. To avoid any issues when downloading, please ensure you are downloading from a desktop computer, not a mobile device, and that you are using a secure, uninterrupted internet connection. 

Wholesale

Unfortunately there are no returns on wholesale orders, unless faulty.